Why is it that the bandwidth test tells me download speed of 7mb/s and upload speed of 1.16mb/s yet when it is backing up my speeds are ranging from about 40kb/s - 80kb/s.
This backup is terribly slow, can anything else be done to speed it up, I am not using any other device on the internet while I am backing up.
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JetStop on "IDrive backup speed is way too slow."
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IDrive on "IDrive backup speed is way too slow."
We will not restrict the upload bandwidth at our end in any way and our product is designed to match your internet capabilities. Please send us the logs using send error report option so that our Tier 2 technical support team can analyze what is causing this issue. Please let us know the ticket number that gets assigned when you submit the report.
You can also make use of our free IDrive Express service for initial full backup. To know more about IDrive Express, please click on the following link: https://www.idrive.com/idrive-express
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RoBo on "IDrive backup speed is way too slow."
I have the same issue! My speed tests indicate 37ms, down 15.01mbps,up 1.95mbps without software running. As soon as I start backing up then it slows to ping 564ms, 1.76mbps, .50mbps upload with the software running. This restricts our IP Phones significantly and all internet activity!
ticket no ID00889208
Additionally, tech support 2 via chat requests I give them 24-48 hours to discuss with the backend/development team. I'm not sure why they cannot answer or solve the problem.
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IDrive on "IDrive backup speed is way too slow."
Our Tier 2 technical support team has sent a response via ticketing. Please get in touch with us if you have not received the response.
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GaryP on "IDrive backup speed is way too slow."
I am getting the following error. I tried to back up at home and got this error. Assuming then that my wifi at home isn;t strong enough, I brought my laptop to work and plugged the LAN cable in to join our very strong network. Still getting the same error. Please helP!
[Start Time: 7/28/2016 8:36:32 AM]
[End Time: 7/28/2016 8:42:23 AM]
[Files considered for backup: 16590]
[Files already present in your account: 390]
[Files backed up now: 9, Size: 275.38 MB]
[Unable to continue the backup operation. Reason : Possible reasons: 1. Ensure that you do not have an intermittent Internet connection. 2. Check if you have granted the necessary privileges on local firewall settings for it to run correctly.]
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IDrive on "IDrive backup speed is way too slow."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Our Tier 2 technical support team will analyse the logs and will contact you with an update.
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Marciii on "IDrive backup speed is way too slow."
This upload is painfully slow at about 300kB/sec. Is there anything that can speed this up? I'd never recommend idrive at this point and looking to change. My bandwidth up and down is far beyond this speed.
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Marciii on "IDrive backup speed is way too slow."
This upload is painfully slow at about 300kB/sec. Is there anything that can speed this up? I'd never recommend idrive at this point and looking to change. My bandwidth up and down is far beyond this speed.
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Marciii on "IDrive backup speed is way too slow."
wow the speed to post here is slow too! erroring out and I can't delete or edit my last post. Not looking good guys.
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IDrive on "IDrive backup speed is way too slow."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Our Tier 2 technical support team will analyse the logs and will contact you with an update.
↧
JetStop on "IDrive backup speed is way too slow."
Why is it that the bandwidth test tells me download speed of 7mb/s and upload speed of 1.16mb/s yet when it is backing up my speeds are ranging from about 40kb/s - 80kb/s.
This backup is terribly slow, can anything else be done to speed it up, I am not using any other device on the internet while I am backing up.
↧
IDrive on "IDrive backup speed is way too slow."
We will not restrict the upload bandwidth at our end in any way and our product is designed to match your internet capabilities. Please send us the logs using send error report option so that our Tier 2 technical support team can analyze what is causing this issue. Please let us know the ticket number that gets assigned when you submit the report.
You can also make use of our free IDrive Express service for initial full backup. To know more about IDrive Express, please click on the following link: https://www.idrive.com/idrive-express
↧
RoBo on "IDrive backup speed is way too slow."
I have the same issue! My speed tests indicate 37ms, down 15.01mbps,up 1.95mbps without software running. As soon as I start backing up then it slows to ping 564ms, 1.76mbps, .50mbps upload with the software running. This restricts our IP Phones significantly and all internet activity!
ticket no ID00889208
Additionally, tech support 2 via chat requests I give them 24-48 hours to discuss with the backend/development team. I'm not sure why they cannot answer or solve the problem.
↧
↧
IDrive on "IDrive backup speed is way too slow."
Our Tier 2 technical support team has sent a response via ticketing. Please get in touch with us if you have not received the response.
↧
GaryP on "IDrive backup speed is way too slow."
I am getting the following error. I tried to back up at home and got this error. Assuming then that my wifi at home isn;t strong enough, I brought my laptop to work and plugged the LAN cable in to join our very strong network. Still getting the same error. Please helP!
[Start Time: 7/28/2016 8:36:32 AM]
[End Time: 7/28/2016 8:42:23 AM]
[Files considered for backup: 16590]
[Files already present in your account: 390]
[Files backed up now: 9, Size: 275.38 MB]
[Unable to continue the backup operation. Reason : Possible reasons: 1. Ensure that you do not have an intermittent Internet connection. 2. Check if you have granted the necessary privileges on local firewall settings for it to run correctly.]
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IDrive on "IDrive backup speed is way too slow."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Our Tier 2 technical support team will analyse the logs and will contact you with an update.
↧
Marciii on "IDrive backup speed is way too slow."
This upload is painfully slow at about 300kB/sec. Is there anything that can speed this up? I'd never recommend idrive at this point and looking to change. My bandwidth up and down is far beyond this speed.
↧
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Marciii on "IDrive backup speed is way too slow."
This upload is painfully slow at about 300kB/sec. Is there anything that can speed this up? I'd never recommend idrive at this point and looking to change. My bandwidth up and down is far beyond this speed.
↧
Marciii on "IDrive backup speed is way too slow."
wow the speed to post here is slow too! erroring out and I can't delete or edit my last post. Not looking good guys.
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IDrive on "IDrive backup speed is way too slow."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Our Tier 2 technical support team will analyse the logs and will contact you with an update.
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